As a reminder, new partner products must not have a name that could lead to a confusion with “Sigfox” in any way.
Product reviews are an important feature of the Sigfox Partner Network, as they help users choose between two seemingly identical products. A detailed review can show whether the product is a good fit or not.
Therefore, we need reviews to be truthful and accurate. To that end, there are a few rules that the Partner Network team chooses to enforce when moderating reviews. Among them are the following types of fake reviews that are rejected on sight:
As a product maker, you can dispute a review that you deem unfair. Know that we strongly believe that every customer has a right to express their opinion, good or bad, based on their own expectations of what their IoT experience should deliver. Mediating the dispute is therefore a serious matter for us and we'll try to manage it as sensitively and fairly as possible after you've contacted us.
If our moderation team concludes that a review meets our guidelines, it will remain posted. In these circumstances, there are still a number of steps a business can take to lessen the impact of a disputed review, which we will discuss with you should it happen (including a soon-to-be-released "right of reply" feature).